Outlook won't start? Download the Microsoft Support and Recovery Assistant to help fix the startup problems.Ĭan't send or receive email from Outlook? Download the Microsoft Support and Recovery Assistant to let us fix the problem for you. If you're having a specific problem in Outlook, you can also try one of the following Microsoft Support and Recovery Assistant links: If any of the tests fails, it will provide suggested solutions to get your problem solved. The Microsoft Support and Recovery Assistant will run a series of diagnostic tests on your computer and help you set up a new profile, or resolve other issues. You will need to download the application to your local computer, sign in with your home, work, or school account and select the issue you want help with. The Microsoft Support and Recovery Assistant can help you automatically diagnose and fix a range of Outlook problems. You will be asked to rate the application and provide feedback at the end.We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. In this case it fixed the issue so we clicked Yes. If not, click No to go through more troubleshooting steps. After this you can launch Outlook and all should be fine. The tool will run and create a new profile for you with the name of the email account. It detected an issue with my current profile which was there and was missing after a reboot. Once completed, the tool will try and recover/fix Outlook. If you choose No the Next button is greyed out so you cannot proceed.Ī few checks are done, connectivity, network, etc. Once selected, choose the option best suited for your situation.

Click on Outlook as this is where we are having a problem. Once you have downloaded the 1MB file and run it, the tool will check for a newer version before giving you the screen above. Again the tool was run and here are the steps:

Upon running this tool it identified that there was indeed missing security patches as well as not being on a supported level to open my mailbox.Īnother example below is that Outlook failed to start after working fine the previous day. The result was endless credentials boxesīeing presented. As a test, a newly installed Office 2013 installation was not patched and an attempt to set up a profile for a mailbox hosted on Office 365 occurred. Microsoft has this great tool that assists with issues on Office 365.

Sara tool office 365